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Faq's & Ordering

Where is Linen & Letters located? We are located in Warrington, Cheshire WA4 6AJ.

Is Linen & Letters open to the public or does it have a 'Bricks and Mortar' Shop? Linen & Letters is not open to the public, Linen and Letters is a web based retailer shipping handmade items online since 2010.

What makes Linen & Letters so unique? All of my window curtains are handmade and created in my own work room using cotton, European linen, cotton laces and trims.  They can be personalized with machine embroidered monograms using a selection of coloured threads making them ideal as wedding gifts, personalized items for your home or to enhance a brand for a boutique business.

How do I place an Order? You can place an order directly on my website including all your custom measurements.  If you need assistance with what size to order just send me a message as I am always glad to help.

What are your Payment Options? I use secure payment methods via Paypal or direct payments using any major credit card.

What is you Custom Order Policy? Since custom orders are made specifically for you, they are not returnable for any reason other than your goods being damaged during shipping. Orders cannot be cancelled or changed once the order has been placed. Custom orders usually ship within 30 days depending on the amount of work involved. In addition and due to the nature of handmade please allow a leeway tolerance of (+)or(-) 1cm in length & width of your curtains.

What is your Photo Variation Policy? All my items are photographed in real settings using as much natural light as possible. The images are displayed to the best of my ability within the limits of the internet and computer graphics. Unfortunately, individual computer screens display colours in vastly different spectrums so I cannot guarantee that the image you see, accurately portrays the actual item colour, texture or pattern.

What is your Pricing Policy? Occasionally, I hold sale events and promotions. Previously placed orders are not eligible for pricing decreases or subject to pricing increases. Prices are effective during the time you place your order. Thank you. I hope this information answers most of your questions but please contact me for further assistance.

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