Shipping and Returns
Our processing time for 'made to order' items is approx 2 weeks but can be quicker depending on the season. If you have an urgent deadline to meet please message us before placing your order. All our items are packaged individually, sealed in a crystal clear pocket and shipped in a strong poly mailing bag.
We ship via Royal Mail and use the best method of shipping. depending on your countries location. For international customers parcels usually ship with a tracking service (certain countries are excluded from this service)
International shipping can take approx. 2 weeks to the USA, Canada, Australia and up to 3 weeks to the rest of the World. Shipping within the UK is just a couple of days.
All customs duties or taxes are the responsibility of the buyer. If there is a problem getting through customs then delivery of goods can take up to 6 weeks. This is a common occurrence during the winter months in periods of 'bad weather' particularly in the USA. We ask International customers to please be patient when waiting for your delivery.
We ship all orders to the address that is created in your account. If you would like for me to send your package to a different address or as a gift, I would be happy to do so.
Refunds and Returns
Our policy lasts for 30 days from your purchase and unfortunately I can’t offer you a refund or exchange after this time.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom curtains which are made specifically for you according to your specific measurements are exempt from being returned.
Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email to firstname.lastname@example.org and send your item to:
Walden House, 17 Parkfields Lane, Fearnhead, Warrington, Cheshire, WA2 0AR, United Kingdom.
To return your product, you should mail your product to:
Walden House, 17 Parkfields Lane, Fearnhead, Warrington, Cheshire, WA2 0AR, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that we will receive your returned item.