Shipping policy

 

Thank you for choosing Linen and Letters! We strive to provide a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines the guidelines and procedures regarding the shipment of your orders.

European Union Orders
Orders shipped to EU countries may be subject to local VAT and customs handling fees. These charges are determined by the destination country and are payable by the customer upon delivery. Linen and Letters is not responsible for these charges.

1. Shipping Methods and Carriers: We offer various shipping methods to accommodate your needs. The available options will be presented during the checkout process, and you can choose the one that suits you best. Our shipping partners are reputable carriers committed to delivering your orders in a timely and secure manner.

2. Processing Time: After you place an order, our team will process it within 2 weeks. Please note that processing time may vary depending on the volume of orders and product availability. We will do our best to notify you promptly if there are any significant delays.

3. Shipping Time: Shipping time refers to the duration it takes for your order to be delivered from our warehouse to your specified shipping address. Shipping times may vary based on the selected shipping method and your location. Estimated delivery times will be provided during the checkout process.

4. Shipping Destinations: We offer shipping for most items to addresses Worldwide. If your location is not listed during checkout, we regret to inform you that we may not be able to deliver to your area at this time. However, we continuously work towards expanding our shipping reach to serve you better.

5. Shipping Charges: Shipping charges will be calculated based on the total price of your order, the shipping method selected, and your shipping address. The shipping cost will be displayed during the checkout process for your review before confirming your order.

6. Order Tracking: Once your order has been shipped, you will receive a confirmation email containing the tracking information. This allows you to monitor your shipment's progress and anticipate its delivery.

7. Delayed or Lost Shipments: While we strive to ensure timely deliveries, there may be unforeseen circumstances beyond our control that could cause delays. In the event of a delayed shipment, we will do our best to communicate with you promptly and resolve the situation.

If your order is lost in transit, please contact our customer support team immediately. We will initiate an investigation with the carrier to locate your package or arrange a replacement shipment if necessary.

8. Address Accuracy: Please ensure that you provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delays or mis deliveries caused by incorrect or incomplete addresses. If you notice an error in your shipping address after placing an order, please contact our customer support team as soon as possible to make the necessary corrections.

9. Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or fees that may apply upon import. The amount and regulations vary depending on your country's customs policies. Please familiarise yourself with your local customs regulations to avoid any unexpected charges.

10. Returns Due to Shipping Issues: If your order is damaged during transit or you receive the wrong items, please refer to our Returns and Refunds Policy for instructions on how to return the products and receive a replacement or refund.

By placing an order with us, you acknowledge that you have read and agreed to our Shipping Policy. We reserve the right to modify this policy at any time, and any changes will be updated on this page.

If you have any questions or need assistance with your shipment, please don't hesitate to contact our customer support team at admin@linenandletters.com

Thank you for choosing Linen and Letters. We appreciate your business and look forward to serving you!